Solve Your Residential Water Problem with Diamond H2O
Do you know what's in your water? This page will help you find out!
Troubleshoot a Home Water Purifier Issue
Below is everything you need to know about solving issues with your residential water purifier system. We cover home water purifier issues such as staining, odors, unusual taste, corrosion, and more.
If at any time you have questions for our team, please don’t hesitate to reach out to us by phone at (920) 757-5440 or by email at info@diamondh2o.com. We are happy to assist you with troubleshooting your residential water purifier.
Use the tabs below to identify and solve your water purifier issue:
Scale & Staining / Hardness (Scale)
One issue to know about when troubleshooting your home water purifier is scale and staining. Hardness is very common home water issue in well water and is caused by Calcium and Magnesium Carbonate.
The presence of hardness is cause by the erosion of natural deposits.
Symptoms of Water Hardness:
White Scale formation in: piping, water heaters, dishwashers, sinks, showers, etc.
- Piping
- Water heaters
- Dishwashers
- Sinks
- Showers
EPA MCL: N/A
To help troubleshoot your residential water purifier issues, we highly recommend looking into the following products:
| All Water Softeners
|
Rustmaster
|
DTRS
|
Industrial Water Softeners
|
Iron (Staining)
Iron is a very common element that is often found in well water. The presence of iron is caused by the erosion of natural deposits. Generally, iron in groundwater is in the iron (II) form and is clear.
When exposed to an oxidant, it turns into iron (III) and will either precipitate out or create a yellow tint in water. The different forms of iron in water are shown to the left.
Symptoms:
- Metallic Taste in Water
- May combine with Tannins in Tea to/coffee/wine to create gray to black appearance.
- Red or Orange Staining in sinks, bathroom fixtures, and laundry.
EPA SMCL: 0.3 mg/L
To help troubleshoot your residential water purifier, we recommend:
| Liberator IR
|
Rustmaster
|
DTRS
|
Refiner AN
|
Liberator AN
|
Note: Iron is present in two forms and caution must be used when choosing a system.
Tannins (Staining)
Tannins are any of a group of water soluble, natural organic phenolic compounds that are produced by metabolism in trees and plants, and are part of the degradation resistant fulvic acid materials formed during the decomposition of vegetation.
Tannins are produced from the metabolism of trees and plants and part of the degredation resistant fulvic acid meterials from vegetation decomposition.
Symptoms:
- Yellow/Brown Staining
EPA SMCL: N/A
The Diamond H2O team recommends:
| DTRS
|
Low pH (Acidity)
pH is a term used to indicate the alkalinity or acidity of a substance as ranked on a scale from 1.0 to 14.0. Acidity increases as the pH gets lower. Changes in acidity can be caused by atmospheric deposition (acid rain), surrounding rock, and certain wastewater discharges.
Symptoms:
- Corrosion
- Blue Staining (from copper pipes & fixtures)
- Rust Staining (from iron pipes & fixtures)
Potable Water Range: 6.5 to 8.5
Our team recommends the following for troubleshooting your home water purifier system:
| Refiner AN
|
Liberator AN
|
Iron Bacteria
Iron Bacteria are bacteria which thrive on iron and are able to actually use ferrous iron in their metabolic processes, to incorporate ferric iron in their cell structure, and to deposit gelatinous ferric hydroxide iron compounds in their life process.
Iron bacteria naturally occur in the environment and are usually found on the ground’s surface. The bacteria is not harmful to people.
Symptoms:
- Slimy substance in toilet tanks and/or pipes
- Discoloured and/or bad tasting water.
- Red or Orange Staining in sinks, bathroom fixtures, and laundry.
- Musty Odor
EPA SMCL: N/A
If you’re trying to solve your home water purifier’s issues, we recommend:
| Liberator OR
|
Manganese (Staining)
Manganese is a naturally-occurring metal that, in pure form, is silver-colored with no taste or smell. It is usually present in well water and isn’t as common as iron. It is also caused by the erosion of natural deposits.
Symptoms:
- Metallic Taste in Water
- May combine with Tannins in Tea to/coffee/wine to create gray to black appearance.
- Red or Orange Staining in sinks, bathroom fixtures, and laundry.
EPA SMCL: 0.05 mg/L
The Diamond H2O team recommends:
| Liberator IR
|
Rustmaster
|
DTRS
|
TDS
Total Disolved Solids are the total weight of the solids that are disolved in the water
Symptoms:
- May cause spotting/scale
- Undesirable taste
EPA SMCL: 500 mg/L
For troubleshooting your residential water purifier, you will need to invest in the following products:
| Clear Flo Free Standing Series
|
Microline
|
Chlorine & Chloramines (Taste/Odor)
Chlorine is a gas widely used in the disinfection of water and as an oxidizing agent for organic matter, manganese, iron, and hydrogen sulfide. Chloramines are hemical complexes fromed from the the reaction between ammonia and chlorine being used to disinfect many municipal water supplies.
Health Effects:
- Eye/ nose irritation, stomach discomfort
Symptoms:
- Chlorine taste/odor
EPA MCL: 4.0 mg/L
Some of our best recommendations for residential water purifiers include:
| Liberator AC
|
Refiner AC
|
Diamond Dual
|
Hydrogen Sulfide (Rotten Egg Odor)
Hydrogen sulfide is a corrosive and flammable gas often found dissolved in well water and is often accompanied by iron and low pH values. Hydrogen sulfide develops from decaying organic matter, from sulfate reducing bacteria(SRB), and from petroleum refining.
Note: A water heater in the right conditions can produce hydrogen sulfide. A new/different type of anode rod may solve the issue.
Symptoms:
- Rotton egg taste/odor
EPA MCL: N/A
Below are just some of the products we recommend for troubleshooting your home water purifier system:
| Liberator OR
|
Sulfur Bacteria
Another possible issue with your home water purifier system is the presence of sulfur. Sulfur is a very common element in the environment, and sulfur-reducing bacteria are found in almost every geographical area. They exist in soil and many geological formations, and therefore occur naturally in some aquifers.
Sulfur bacteria can also be introduced into groundwater by drilling equipment that is contaminated with bacteria or by earthen well drilling mud circulation pits.
Symptoms:
- Slimy substance in toilet tanks and/or pipes
- Discoloured and/or bad tasting water
- Rotten egg odor
EPA SMCL: N/A
Our team recommends the following:
| Liberator OR
|
Chloride (Salty Taste)
Chloride is an ion formed from elemental chlorine. It is very common in well and municipal water.
Symptoms:
- Salty taste
- Stainless steel corrosion
EPA SMCL: 250 mg/L
Need a residential water purifier system? We recommend:
| Clear Flo Free Standing Series
|
Microline
|
Sulfate (Salty Taste)
Sulfate is a naturally occurring molecule from the element sulfur. It is very common in well and municipal water.
Symptoms:
- Salty taste
- Concentrations over SMCL may have laxative effects
EPA SMCL: 250 mg/L
The Diamond H2O team recommends the following products for your residential water purifier system:
| Clear Flo Free Standing Series
|
Microline
|
Total Coliforms (including fecal coliform and E. Coli)
Another consideration for troubleshooting your water purifier system are coliforms.
There are a particular group of bacteria primarily found in human and animal intestines and wastes. Coliforms are used as indicator organisms to show the presence of wastes or pathogens such as E-coli.
Coliforms are naturally present in the environment; as well as feces; fecal coliforms and E. coli only come from human and animal fecal waste.
Health Effects:
Not a health threat in itself; it is used to indicate whether other potentially harmful bacteria may be present
EPA MCL: 1 cfu
The Diamond H2O team recommends:
Shocking the well. Contact us for more information.
Arsenic
A metal with a high atomic weight. Arsenic does not break down or decompose and tends to build up in plants, animals, and people causing health concerns. Arsenic in water supplies can be caused by erosion of natural deposits; runoff from orchards, runoff from glass & electronics production wastes.
Health Effects:
Skin damage or problems with circulatory systems, and may have increased risk of getting cancer
EPA MCL: 10 µg/L (0.01 mg/L)
Need a residential water purifier system? We recommend:
| Clear Flo Free Standing Series
|
Microline
|
Lead
a metal found in natural deposits, is commonly used in household plumbing materials and water service lines. Lead is caused by corrosion of household plumbing systems; erosion of natural deposits
Health Effects:
Infants and children: Delays in physical or mental development; children could show slight deficits in attention span and learning abilities Adults: Kidney problems; high blood pressure.
EPA MCL: 15 µg/L (0.015 mg/L)
Our team recommends the following for your water purifier solutions:
| Clear Flo Free Standing Series
|
Microline
|
Copper
Copper is a metal found in natural deposits such as ores containing other elements. Copper is caused by corrosion of household plumbing systems; erosion of natural deposits
Health Effects:
- Short term exposure: Gastrointestinal distress
- Long term exposure: Liver or kidney damage. People with Wilson’s Disease should consult their personal doctor if the amount of copper in their water exceeds the action level
EPA MCL: 1.3 mg/L
For troubleshooting your residential water purifier system, we recommend the following:
| Clear Flo Free Standing Series
|
Microline
|
Nitrate
Nitrates and nitrites are nitrogen-oxygen chemical units which combine with various organic and inorganic compounds. The major sources of nitrates in drinking water are runoff from fertilizer use; leaking from septic tanks, sewage; and erosion of natural deposits.
Health Effects:
Infants below the age of six months who drink water containing nitrate in excess of the MCL could become seriously ill and, if untreated, may die. Symptoms include shortness of breath and blue-baby syndrome.
EPA MCL: 10 mg/L
The Diamond H2O team recommends:
| Clear Flo Free Standing Series
|
Microline
|
Nitrite
Nitrates and nitrites are nitrogen-oxygen chemical units which combine with various organic and inorganic compounds. The major sources of nitrates in drinking water are runoff from fertilizer use; leaking from septic tanks, sewage; and erosion of natural deposits.
Health Effects:
Infants below the age of six months who drink water containing nitrite in excess of the MCL could become seriously ill and, if untreated, may die. Symptoms include shortness of breath and blue-baby syndrome.
EPA MCL: 1.0 mg/L
We recommend the following products for troubleshooting your residential water purifier:
| Clear Flo Free Standing Series
|
Microline
|
Fluoride
A naturally occuring constituent of some water supplies, may cause dental problems if in excess. Water additive which promotes strong teeth; erosion of natural deposits; discharge from fertilizer and aluminum factories.
Health Effects:
Bone disease (pain and tenderness of the bones); Children may get mottled teeth.
EPA MCL: 4.0 mg/L
Our recommendations include:
| Clear Flo Free Standing Series
|
Microline
|
Low pH (Acidity)
pH is a term used to indicate the alkalinity or acidity of a substance as ranked on a scale from 1.0 to 14.0. Acidity increases as the pH gets lower. Changes in acidity can be caused by atmospheric deposition (acid rain), surrounding rock, and certain wastewater discharges.
Symptoms:
- Corrosion
- Blue Staining (from copper pipes & fixtures)
- Rust Staining (from iron pipes & fixtures)
Potable Water Range: 6.5 to 8.5
Diamond H2O recommends the following products:
| Refiner AN
|
Liberator AN
|
Chloride (Salty Taste)
Chloride is an ion formed from elemental chlorine. It is very common in well and municipal water.
Symptoms:
- Salty taste
- Stainless steel corrosion
EPA SMCL: 250 mg/L
For troubleshooting your water purifier issues, we recommend:
| Clear Flo Free Standing Series
|
Microline
|
Contact Diamond H2O® for Residential Water Purifier Troubleshooting!
The Diamond H2O® team can troubleshoot your home’s water purifier issues, such as, staining, odors, unusual taste, corrosion, and more. If you have any questions or concerns, please don’t hesitate to contact us. You can reach us at (920) 757-5440 or by email at info@diamondh2o.com. We are happy to help with your residential water purifier systems!